Cancellation & Returns

The River & Rowing Museum (RRM) wants you to be totally satisfied with your order but if you would like to return the products you must do so within 7 working days after receipt of the order, enclosing a copy of your order confirmation and your reasons for returning them.

RRM will confirm any return by email and will repay to you the full cost of the order, including the cost of postage if the item is faulty, within 30 days after receipt of your cancellation. Please return your products to the following address:

Customer Services
The River & Rowing Museum Shop
Mill Meadows
Henley on Thames
RG9 1BF

We are unable to refund any postage costs unless the item is faulty.