Delivery

Orders up to 2kgs are sent via Royal Mail standard 2nd class delivery service. Please allow 5 working days for UK mainland standard delivery and up to 10 working days for international delivery. If your order does not arrive within the advised delivery times please contact us by emailing shop@rrm.co.uk or contact us on 01491 415600.

Our delivery charges and times are as follows:

 Standard UK Mainland DeliveryEU DeliveryRest of the World
Up to 1kg£5.95 per delivery address£8.95 per delivery address£16.95 per delivery address
Up to 2kg£7.95 per delivery address£14.95 per delivery address£25.95 per delivery address
Please allow 3 -5 working days for delivery.Please allow up to 8 working days for delivery.Please allow up to 10 days for delivery.

Courier delivery
Our courier delivery service is used for items weighing up to 30kg. Items are usually despatched within 2 working days after the order has been placed. Our carrier aims to deliver within:
2-5 working days for UK and Europe
7-10 working days for the rest of the world

Courier Delivery Charges

United Kingdom
Up to 10 kg £15.00
10-20kg £20.00
20-30kg £25.00

EU
Up to 5kg £35.00
5-10kg £40.00
10-20kg £50.00
20-30kg £60.00

Rest of the world
Up to 5kg £90.00
5-10kg £115.00
10-20kg £150.00
20-30kg £175.00

You can check the delivery cost of your order by adding items to your basket and proceeding to the Checkout page. In this section you can select which service you would like your order to be sent and the relevant cost. You can also change the delivery destination of the order.
If your parcel does not arrive within the expected number of days please contact our customer service team on 01491 415600 or alternatively email shop@rrm.co.uk

Exceptional Delivery Charges
Please note we reserve the right to vary postage charges as necessary on items unusually high in weight, volume or value. We will contact customers to agree the required rate prior to shipping.

Customs
When ordering goods from the River & Rowing Museum website shop for delivery overseas to you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.
Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information